Privacy Policy

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Beach Holidays France Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal data.

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This policy applies when you visit our website, make an enquiry, request or make a booking, contact us, or otherwise use our services.

 

1. Who we are

Beach Holidays France Ltd is responsible for the personal information described in this Privacy Policy.

Beach Holidays France Ltd
3 Station Road
Stansted Mountfitchet
Essex
CM24 8BE
United Kingdom

Email: info@beachholidaysfrance.com
Telephone: +44 (0)20 3627 3000

 

2. Information we may collect

Depending on how you interact with us, we may collect information including:

• Your name

• Postal address

• Email address

• Telephone number

• Details relating to your booking or enquiry

• Names and relevant details of guests included in your booking

• Information you choose to provide when communicating with us

• Payment and transaction information

• Technical information relating to your use of our website, such as cookies, device information and website usage data

We only collect information that is reasonably necessary to manage enquiries and bookings, provide our services, operate our website and meet our legal obligations.

 

3. How we collect your information

We may receive personal information:

• Directly from you when you contact us, make an enquiry or submit a booking request

• Through our website and online booking system

• Through email, telephone or other communications with us

• From a booking or listing platform where you have chosen to enquire about or book Beau Rivage through that service

• Automatically through cookies and similar technologies when you use our website

 

4. How we use your information

We may use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Communicate with you before, during and after your stay

• Take and record payments and issue refunds where appropriate

• Provide information necessary for your stay

• Manage our relationship with you

• Maintain and improve our website and services

• Prevent fraud and protect our business

• Comply with legal, tax, accounting and regulatory requirements

We process personal information only where we have a lawful basis for doing so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests or acting with your consent.

 

5. Payments

Payments for bookings are made by bank transfer.

We do not collect or store credit or debit card details.

When you make a bank transfer to us, we may receive and retain transaction information provided through our banking provider, such as your name, payment reference, amount paid and transaction date. We use this information to identify and manage payments relating to your booking and for our accounting and legal obligations.

 

6. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with trusted service providers who help us operate our website, booking system, payment services or other parts of our business.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where another company processes personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

 

7. International transfers

Some of the service providers and technology platforms we use to operate our website, booking system and business may process or store personal information outside the UK or European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

 

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing your booking and complying with legal, accounting, tax and reporting obligations.

Some information may be retained for longer where reasonably necessary in connection with a dispute, legal claim or regulatory requirement.

 

9. Marketing communications

We will only send marketing communications where we are permitted to do so.

If you receive marketing communications from us, you can ask us to stop at any time by using the unsubscribe option provided or by contacting us at info@beachholidaysfrance.com.

Communications necessary to manage an enquiry or booking are not marketing communications and may still be sent where required.

 

10. Cookies

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve the visitor experience.

Where required, you will be given choices regarding non-essential cookies through our website's cookie controls.

Further information about the cookies used on our website can be found through our cookie settings or cookie information provided on the site.

 

11. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• Ask for access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information

• Ask us to restrict how your information is used

• Object to certain uses of your personal information

• Withdraw consent where processing is based on your consent

• Ask for certain information to be transferred to you or another organisation

These rights are subject to certain legal limitations and exemptions.

To exercise any of these rights, please contact us using the details below.

 

12. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No internet-based system can be guaranteed to be completely secure, but we take appropriate steps to safeguard the information entrusted to us.

 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or the way we process personal information.

The latest version will always be published on this website.

 

14. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Beach Holidays France Ltd
3 Station Road
Stansted Mountfitchet
Essex
CM24 8BE
United Kingdom

 

Email: info@beachholidaysfrance.com
Telephone: +44 (0)20 3627 3000